Shipping and returns policy banner showing delivery trucks, boxes, and customer receiving parcels for SalMart Sierra Leone.

Shipping & Returns Policy

Our Shipping and Returns Policy – SaloneMart is designed to ensure your satisfaction and peace of mind when ordering imported goods in Sierra Leone.

Delivery Timeframes

Orders typically arrive within 3–7 business days in Freetown and 7–14 days for other regions…

Shipping and Returns Policy – SaloneMart: Returns & Refunds

If your item arrives damaged or incorrect, please contact our support within 7 days…

Shipping Policy

We proudly deliver across Sierra Leone. Orders are processed within 1-2 business days.

  • Freetown: Delivery within 1–3 business days
  • Other Regions: Delivery within 5–7 business days
  • Delivery Partners: GIG Logistics, LeonePost
  • Shipping Fee: Flat rate or calculated at checkout

Return & Refund Policy

Your satisfaction is our priority. If you’re not happy with a product, you can return it within 7 days.

  • Items must be unused and in original condition
  • Refunds issued as store credit or original payment
  • Return shipping cost is covered by the customer (unless item is faulty)
  • Email us at [email protected] to initiate a return

Download the PDF

For international shipping standards, please refer to the Universal Postal Union Guidelines.