1. What types of products do you offer?

We specialize in imported goods such as tools, electronics, home essentials, and apparel — all offered at factory-direct prices. We also deal in local goods and services for local and international trading. Vendors and third-party sellers will indicate the type of goods, conditions of the goods, etc. in the sales description for online sales.

2. Do you deliver outside Freetown?

Yes! We deliver nationwide across Sierra Leone. Delivery times may vary based on location. Generally, the sales description for online sales will indicate if delivery is available in your area for the items. Vendors or third-party sellers in SalMart will indicate if delivery or shipment is available for your area.

3. How can I track my order?

Once your order is shipped, we’ll send a tracking number via email or SMS so you can monitor its progress.

4. What payment methods do you accept?

We accept mobile money (Orange Money, Africell), cash on delivery (within Freetown), and direct bank transfers. Generally, the payment method and currency required for online purchases are stated in the sales descriptions of the items.

5. Can I return a product if I’m not satisfied?

Yes, we accept returns within 7 days of delivery. Please make sure the product is unused and in its original packaging. Read our return policy for details. Generally, vendors and third-party sellers on SalMart have their own return policy

6. How can I contact SalMart?

Reach us via [email protected] or visit our Contact Page.

For more information on import regulations and delivery timelines, please visit the Sierra Leone National Revenue Authority (Customs Department) .

Need details about shipping options or delivery tracking? Visit DHL Sierra Leone’s official website for rates, services, and support.